Refund and Returns Policy

At Modison ( PRS IMPORTS LTD ), we want you to be completely satisfied with your purchase. If you’re not happy for any reason, we’re here to help.

1. Returns

You have the right to return most items within 14 days of receiving them, under the UK Consumer Contracts Regulations. To be eligible for a return:

  • The item must be unused and in its original condition
  • It must be returned in the original packaging
  • Proof of purchase or order number is required

To initiate a return, please contact us using the details at the bottom of this page.

2. Non-Returnable Items

The following items cannot be returned unless faulty:

  • Perishable goods (e.g., food, flowers)
  • Personalised or customised items
  • Health and hygiene products (e.g., underwear, opened cosmetics)
  • Digital downloads or software once downloaded or accessed

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • A full or partial refund will be processed
  • Refunds are made via the original payment method
  • Please allow 5–10 business days for the refund to appear

4. Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us with your order details.

5. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect
  • If a refund is issued, the original shipping fee (if applicable) may not be refunded

6. How to Return an Item

To request a return or refund, please contact us via:

  • Business Name: Modison ( PRS IMPORTS LTD )
  • Owner Name: Mr. Ramesh Laxmidas Modi
  • Email: customersupport@modison.co.uk
  • Phone: +447353 352847
  • Office Address: PRS IMPORTS LTD UNIT 14 Syston Street West Leicester LE1 2JU UK
  • Business Info: Welcome to PRS IMPORTS LTD, your one-stop destination for quality food and beverage products.

Or use the contact form below: