Delete your Modison account

How to request deletion on the website

1. Sign in to your Modison account at modison.co.uk/login.
2. Open Account Settings.
3. In the Delete Account section, enter your current password and verify it.
4. Enter the six-digit code sent to the email address already on your account.
5. After confirmation, your account is locked and scheduled for permanent deletion after 14 days.

How to request deletion in the mobile app

1. Sign in to the Modison app.
2. Open Account, then Settings.
3. Use the Delete Account section and follow the same password and email verification steps.

Recovery before deletion completes

You can recover your account before the displayed deadline by signing in and completing email verification. Visit the account recovery page if your account is already locked for deletion.

Data that is deleted

• Account profile and login details
• Saved delivery addresses
• Cart, wishlist, and wallet preferences
• Notifications and push device tokens
• Product reviews and blocked-reviewer preferences

Data that may be retained

• Orders, invoices, and payment or refund records required for UK tax, accounting, fraud prevention, or dispute handling
• Minimised or anonymised records kept only where law or legitimate business obligations require retention
• Backup copies placed beyond use until they expire under the established backup rotation schedule

UK company accounting records may be kept for up to six years from the end of the relevant financial year where required by law.

Need help?

If you cannot access your account or need assistance with a deletion request, contact support@modison.co.uk. For broader privacy information, see our Privacy Policy.