HomeHow to request deletion and what information is deleted or retained.
How to Request Deletion
- Sign in and open Account, then Settings.
- Enter and verify your current Modison password in Delete Account.
- Enter the six-digit code sent to the email address already on the account.
- After confirmation, the account is locked and scheduled for permanent deletion after 14 days.
Data Deleted
- Account profile and login details.
- Saved delivery addresses.
- Cart, wishlist, wallet preferences, notifications, and push tokens.
- Product reviews and blocked-reviewer preferences.
Data That May Be Retained
- Orders, invoices, payments, refunds, and records required for UK tax, accounting, fraud prevention, or disputes.
- Minimised or anonymised records retained only for legal or legitimate obligations.
- Backups placed beyond use until expiry under the backup rotation schedule.
Recovery Window
You may recover a scheduled deletion within 14 days by signing in and completing email verification before the displayed deadline.
Contact
- Support Email: support@modison.co.uk
- Use the Contact page if you cannot access Account Settings.
Account deletion support
Contact Modison support if you need help with this policy.