Shipping Policy

Orders are processed within 1-2 business days, excluding weekends and public holidays, after order confirmation. A further notification is sent once the order ships.

Available methods, delivery estimates, and charges are configured by Modison and shown at checkout. Shipping is added after any wallet discount.

Estimates may vary because of location, weather, carrier conditions, or seasonal demand.

We currently ship across the United Kingdom. If an area is not serviceable, Modison will notify the customer and issue a full refund.

Perishable products are packaged with care. Orders containing perishables may be restricted to dispatch days that avoid weekend delays and protect product quality.

Where available, tracking is provided by email, SMS, the website, or the app. Contact support if tracking has not arrived within 48 hours of shipping confirmation.

Report delayed, lost, damaged, missing, or incorrect deliveries within 48 hours. Eligible cases may receive a replacement, full refund, partial refund, or credit.

• Clear photographs may be required for damaged, faulty, or incorrect goods.
• A claim may be declined where requested proof is not supplied.

We use logistics providers such as Evri, Royal Mail, DHL, and other suitable carriers.

• Business Name: PRS IMPORTS LIMITED
• Owner: Mr. Ramesh Laxmidas Modi
• Support Email: support@modison.co.uk
• General Email: modisonprs@gmail.com
• Phone: +447562 865495
• Website: www.modison.co.uk
• Address: PRS IMPORTS LIMITED, Unit 14, Syston Street West, Leicester, LE4 9HJ