Refund & Returns Policy
2-day return request window for food and grocery orders. Last updated: June 2026.
Table of Contents
Need help with a return or refund?
Contact Us1. Returns
Because MODISON sells food, beverages and grocery items, return or refund requests must be raised within 2 days of delivery. We can only accept returns for faulty, damaged or incorrect items, or for eligible non-perishable items that meet the conditions below.
- The request must be made within 2 days of delivery
- The item must be unused, unopened and in its original condition
- It must be returned in the original packaging where applicable
- Proof of purchase or order number is required
- Photos may be required for damaged, faulty, incorrect or quality issue claims
To initiate a return, please contact us using the details at the bottom of this page.
This policy does not affect your statutory rights where an item is faulty, not as described or otherwise protected by law.
2. Non-Returnable Items
The following items cannot be returned unless faulty:
- Perishable, chilled, frozen or fresh food items
- Opened food, drink or grocery products
- Items where the seal, packaging or hygiene protection is broken
- Personalised or customised items
- Health and hygiene products (e.g., underwear, opened cosmetics)
- Digital downloads or software once downloaded or accessed
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Requests reported after 2 days of delivery may be declined unless the item is faulty or your statutory rights apply. If approved:
- A full or partial refund will be processed
- Refunds are made via the original payment method
- Please allow 5-10 business days for the refund to appear
4. Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us with your order details and we will arrange a replacement as quickly as possible.
5. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect
- If a refund is issued, the original shipping fee (if applicable) may not be refunded
6. How to Return an Item
To request a return or refund, please contact us within 2 days of delivery via any of the following:
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